Cornerstone Credit Union has expanded its service delivery channels by launching Cornerstone Connect, a contact centre designed to offer financial services over the telephone to members of Cornerstone Credit Union.
Betty Bauhuis, Vice President, Retail Services with Cornerstone Credit Union comments, "Cornerstone Connect will offer a wide range of services offering everything from basic transactions such as balance inquires to providing loans over the telephone. This service elevates convenience to our members as they no longer will have to physically come into our branches (although always welcome) to conduct their business, and extended hours of service will be offered beyond our regular branch hours."
"Cornerstone Credit Union is committed to responding and adapting to the changing needs of our members; the development of a contact centre was one way we could do that," comments Kevin Lukey, Chief Executive Officer of Cornerstone Credit Union. "Cornerstone Credit Union will continue to offer members the personalized, friendly service they have come to know and trust and phone calls will continue to be answered by a live person from within our credit union," notes Lukey.
"The launch of Cornerstone Connect contributes to the growth of Cornerstone Credit Union and the communities we serve. The contact centre currently employs five people with plans for further expansion," comments Bauhuis. "The launch of Cornerstone Connect is the single largest service delivery enhancement that has been implemented since our inception as Cornerstone Credit Union so we are very excited. Now regardless of where our members are physically located; they are only a phone call away from full service financial solutions as a result of this new channel."
The new contact centre, Cornerstone Connect is fully operational offering members full service financial services over the telephone.
Cornerstone Connect will offer service from 8 a.m. to 8 p.m. Monday through Thursday, 8 a.m. to 6 p.m. on Fridays and 8 a.m. to 4 p.m. on Saturdays.
For service call toll free 1-855-875-CALL (1-855-875-2255) or call any branch of Cornerstone Credit Union.
