SaskPower is modernizing customer service delivery options across Saskatchewan this fall to ensure services are in step with current customer preferences and practices.
This fall, SaskPower customer service will be enhanced to allow bill payments by credit card. Customers will see improved web based and internet services, including a greater ability to interact with SaskPower through social media. The company's ability to serve customers over the telephone will also be increased to ensure SaskPower continues to provide best-in-class levels of service, delivered by a live person that resides in Saskatchewan.
"Our customers are increasingly asking for more info online, are visiting our offices less, and are calling us more often," said SaskPower President and CEO Robert Watson. "Customers appreciate the fact that they connect with a person when they phone SaskPower. We've seen noticeable increases to our contact centre traffic in recent years, while the number of customers visiting SaskPower offices has decreased by more than 40 per cent."
SaskPower has expanded contact centre hours of operation. Representatives are available for general inquiries by telephone from 8 a.m. to 7 p.m. Monday to Friday; from 8:30 a.m. to 4 p.m. on Saturday; and are available 24/7 for the reporting of power outages and emergency trouble. SaskPower will continue to respond and restore power outages safely and quickly and provide the high level of service the people of Saskatchewan are accustomed to.
As of Nov. 30, walk-in customer services will continue in Regina, Saskatoon, Prince Albert, Yorkton, and North Battleford locations, where representatives have the best opportunity to serve the largest portion of SaskPower customers. At the same time, the Regina drive-through payment window has become obsolete and will no longer be available. In other office locations across the province, all current full-time representatives will continue in their positions and focus their efforts on contact centre activities, online services, and billing.
SaskPower offers a wide range of bill payment options. Payments are accepted at any financial institution; by use of internet and/or telephone banking; or by signing up for SaskPower's pre-authorized payment program. Payments can be sent by mail in the pre-addressed envelope provided with the bill and, where available, can be made at SaskTel and SaskEnergy customer service offices across the province.
