Sarcan honoured many of their Saskatchewan locations with the Sarcan 2018 Customer Service Awards.
Melfort and Watrous Sarcans were honoured as awards were given out during the Sarcan’s annual Leadership Training on May 1-2 during the evening banquet. Melfort took home the customer service award for large depots, while Watrous took home the accuracy award for medium locations.
Melfort was judged on the 360 experience they give their customers, says Sydney Smith with Sarc/Sarcan Recycling Communications. From start to finish, depot winners for this category offer a great customer service experience from the time customers are greeted at the door to the time they walk out with money in hand.
Awards are given out based on secret shopper experiences, says Smith.
“It’s not something that is recognized by their regional manager or the head office. It’s all completely random testing. It means they’re not only doing a good job in our eyes but they’re doing a good job in the eyes of the customer as well.”
The awards are province wide with 72 Sarcan locations across Saskatchewan.
The awards give Sarcan the ability to see the province as a whole, says Smith, and understand what the depots are doing to make customers count.
“Sarcan is really similar to a hospital or a library in the sense that it’s a public service and our customers are anyone from all walks of life. We want to make sure they are treated fairly and with respect.”
Many more depots were awarded for the pride they take in their locations.
The awards are a way to recognize that, says Sarcan’s Director of Collections Sean Collins in a press release regarding the awards.
“These awards are an excellent way to recognize depots who go the extra mile to keep their depots clean and provide top-notch customer service.”
