A computer glitch has created a billing error that affects approximately 9,000 SaskTel wireless customers, according to a press release.
As part of the 4G LTE network capacity enhancements, SaskTel was installing new network hardware and a recent systems upgrade caused a billing error, the release states.
The error affects Nov. 23 to 29 billing periods. Affected customers will receive a bill that may incorrectly rate their Saskatchewan data at U.S. data rates. The charges may range from a few cents to $100,000. According to SaskTel, staff are currently working to automatically issue credits to those customer's accounts with incorrect data charges.
The customers impacted will be notified by SMS (text message) and by phone. As well, they will receive a letter from SaskTel within the next week. If a customer does not receive a phone call or letter from SaskTel, they are not impacted by this error and their bill is correct.
SaskTel will be asking affected customers to not pay their November bill. The appropriate credit will be applied to their December bill and there will be no late payment charges. SaskTel says it is also ensuring withdrawals from bank accounts do not occur for customers on SaskTel's pre-authorized payment plan that are impacted by this error. The accurate charges for their November bill will be included in the withdrawal for their December bill.
Customers with questions can visit www.sasktel.com/novbill for more information.
