ESTEVAN - On May 4, the SGI claims department launched a team-style handling of claims to provide a better customer experience.
Since the launch fell on May 4, the corporation used the date to do some team building and have some fun. Many Estevan SGI claim centre employees took the opportunity to dress up as their favourite movie characters, playing with the Star Wars catchphrase.
Karen Parachoniak, the manager at the Estevan Claims Centre, said it was an awesome day.
"We launched an internal change to the way we handle claims. The launch date of that project was May the 4th. So of course, there's that Star Wars connection, ‘May the force be with you.’ So, to celebrate, we just had a bit of a team-building day out at our office," Parachoniak explained.
"It was a Star Wars theme. We had activities at the office for the staff, and we encouraged everybody to dress up as their favourite Star Wars character. And that was a lot of fun."
For one day, the local SGI office had four Princess Leias and other characters working with customers. Employees also had a Star Wars-themed lunch, with blue milk, cookies and more.
"We ordered food in for everybody just to come and connect with everyone again. With COVID we really weren't able to get together for a long time in the office, so we took advantage of that for sure," Parachoniak said.
A pinata filled with candy and gift cards was set up for the employees to work out any pent-up stress.
Parachoniak added that they try to have some activities and exercises every so often to build the team morale and put a positive spin on what they do.
"Working in claims, sometimes we see people on the other end of the claim when they've had a bad accident or something," she explained.
Parachoniak also noted that the adopted changes won't affect customers' experience.
"We're still intaking claims the same way we always did. It's an internal way we are handling claims. So for the general population, nothing's changing as far as auto claims go," Parachoniak said.