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SGI response to Estevan storm: 'all hands on deck' situation

SGI had handled 2,527 auto claims from this past weekend’s weather systems, with most due to hail.
Large hail resulted in lots of calls to SGI.

ESTEVAN - Tyler McMurchy, the manager of media relations for SGI, said as of Tuesday afternoon, SGI had handled 2,527 auto claims from this past weekend’s weather systems, with most due to hail.

Approximately 66 per cent were from the Estevan area, but SGI is seeing claims from communities throughout the province.

A total of 361 property claims were filed, mostly from wind and hail, but also some are for water.

"Those numbers are very much a point-in-time snapshot and we expect them to grow; claims are still coming in," McMurchy said. "Our claims staff are working hard to deal with these claims as they come in, and we certainly appreciate people’s patience.  This is an 'all hands on deck' situation for our claims teams."

If customers have experienced damage to their vehicles or property, here’s some advice:

To file an auto claim, people can:

  • Start their claim online with Auto eClaim;
  • Visit a claims centre near you;
  • Call SGI toll free at 1-844-TLK-2SGI (1-844-855-2744); 

People will need to have the following ready when reporting their claim: their driver's licence, their vehicle registration, their auto extension insurance company and policy number, if they have one

If you’re dealing with loss or damage caused by wind, hail or rain, and have coverage through SGI Canada, here are the steps to submit a property claim or submit an auto claim. SGI recommends you contact your insurance broker first, so they can advise you about the coverage on your policy and help you submit your claim.

"Our adjusters will work closely with you to get things back to normal. If there are higher than normal claim volumes after a storm, we’ll assign additional adjusters to your area," SGI said. 

Meanwhile, SaskPower reports it saw just over 100 outages in the southeast corner, affecting approximately 9,700 customers, with the majority of customers being part of a short transmission outage late Sunday evening that lasted less than five minutes. 

The longest outages in the area were in the Estevan region with the last customers restored by mid-day on Monday.