The Editor:
Am I the only one out there who thinks that there is a serious lack of customer service in some businesses these days?
Lately I have gone into stores where I was the only one in the store and there was no greeting or eye contact from the clerk. And heaven forbid, they should smile at you at the counter when you buy something.
I asked the price of something today in an Estevan business (it wasn't marked) and the not busy clerk at the till said "I don't know" and turned away. I don't blame her for not knowing, but would it kill her to say "I don't know but I'll find out." Whatever happened to being helpful? Pride in your work? Not texting or talking on the phone when a customer is in the store?
I've worked with the public and I know it can be trying at times, but even the grouchiest person usually responds to a smile and a good attitude. Some of the blame surely rests with management who obviously hire people and give them little or no training. It needs to be clear to everyone exactly what is expected of them when they start a new job. That employee is the face of your business.
I sometimes think that we have gotten so used to poor customer service that we don't even notice it anymore.
A pat on the back to all the employees that go to work with a smile each day and go the extra mile. You're becoming a rare breed.
Susan Shepherd
Alameda, Sask.
